Welcome to Wellness Care Provider’s specialist complex care service. We deliver nurse-led, evidence-based care within the comfort of your own home for individuals with serious or long-term medical conditions. Our clinical teams work in partnership with local communities to deliver high-quality care that promotes dignity, independence and wellbeing for those with complex healthcare needs.
Whether you’re managing a neurological condition, recovering from a spinal injury, or require support with tracheostomy care or PEG feeding, our qualified healthcare professionals are here to provide the specialist support you need, exactly when you need it.
Understanding Complex Care at Home
Complex care at home encompasses specialised, multifaceted healthcare services delivered in a person’s residence rather than in a hospital or care facility. It’s designed for individuals with substantial, ongoing health needs that require clinical expertise and careful management.
Our nurse-led complex care services support people with a range of conditions including:
- Neurological disorders (Multiple Sclerosis, Parkinson’s, Motor Neurone Disease).
- Acquired brain injuries and spinal cord injuries.
- Respiratory conditions support.
- Post-surgical recovery with complex wound care needs.
- Advanced dementia.
- End-of-life care requiring specialist symptom management.
- Conditions requiring enteral feeding (PEG/NG tubes).
Complex care differs from standard home care by incorporating advanced clinical procedures, medication management, and continuous assessment by qualified professionals. Our approach is holistic, addressing not just physical health needs but emotional wellbeing and quality of life.
Our Complex Care Services
At Wellness Care Provider, our nurse-led complex care services are designed to support clients with a wide range of medical needs, delivered safely and compassionately in their own homes.
Medication Administration
Supporting clients with the administration of medications and obtaining supplies from their GP or pharmacy.
Respiratory Support
Supporting individuals with respiratory needs such as tracheostomy care and oxygen therapy.
Enteral Nutrition
Supporting clients who are fed via PEG or NG tubes, ensuring safe and consistent nutritional care.
Wound Management
Supporting clients with wound and stoma care as directed by their clinical team.
Neurological Support
Supporting individuals with neurological conditions through mobility assistance and seizure management.
Catheter & Continence
Supporting clients with their catheter and stoma management, maintaining dignity and comfort.
Palliative Support
Providing compassionate end-of-life support and comfort for clients and their families.
Health Monitoring
Supporting client wellbeing through regular monitoring of vital signs and blood glucose levels.
Rehabilitation Support
Supporting in-home rehabilitation by helping clients follow therapy plans developed by their clinicians.
Need specialist support with a specific condition?
Our clinical team can develop a personalised care plan for your unique healthcare needs.
About Our Clinical Team
The quality of our complex care service is built upon the expertise of our exceptional clinical team. All care is delivered under the supervision of registered nurses with specialist training in complex care needs.
Our Quality Standards
- Nurse-Led Supervision – All complex care is overseen by registered nurses with specialist training
- Enhanced DBS Checks – Rigorous background screening for all clinical staff
- CQC Compliance – Fully regulated by the Care Quality Commission
- Ongoing Clinical Training – Regular skills updates and competency assessments
- Multidisciplinary Collaboration – Working alongside GPs, district nurses, physiotherapists and other healthcare professionals
- 24/7 Clinical Support – Round-the-clock access to clinical advice
Our carers undergo specialist training in complex care procedures, including medication administration, ventilator management, PEG feeding, and clinical observations. We maintain detailed care records and conduct regular clinical audits to ensure the highest standards of care delivery.
Why Choose Wellness Care Provider
Selecting the right complex care provider is a significant decision. At Wellness Care Provider, we understand the importance of clinical excellence combined with compassionate support. Here’s why families choose us for their complex care needs:
- Qualified Clinical Carers – Specially trained in complex medical procedures and emergency response
- Nurse-Led Supervision – All care plans developed and overseen by registered nurses
- Personalised Care Plans – Individually tailored to address specific health needs and preferences
- Flexible Care Options – Available as live-in care or hourly visits depending on your requirements
- Family Involvement – We work collaboratively with families, keeping you informed and involved
- NHS Collaboration – Seamless coordination with NHS healthcare professionals
“The complex care team from Wellness Care Provider has transformed our lives. Their clinical expertise gives us peace of mind, while their compassionate approach means my husband receives dignified care that respects his wishes. The nurse supervision ensures his changing needs are always addressed promptly.”
Frequently Asked Questions
What’s the difference between complex care and standard home care?
Complex care at home involves clinical procedures and specialised medical support delivered by trained healthcare professionals, often under nurse supervision. Unlike standard home care, which focuses primarily on personal care and daily living assistance, complex care addresses serious medical needs requiring clinical expertise, such as ventilator management, PEG feeding, or advanced medication administration.
Who provides complex care at home?
Our complex care is provided by specially trained healthcare assistants and support workers with additional clinical skills, all working under the supervision of registered nurses. For specific procedures, we may involve specialist nurses, physiotherapists, or other healthcare professionals. All our complex care teams receive ongoing clinical training and competency assessments.
Can I get complex care after hospital discharge?
Yes, we specialise in supporting safe hospital discharge for people with complex needs. Our clinical team will liaise with hospital staff to understand your care requirements and develop a comprehensive care plan. We can arrange for equipment to be in place and care to begin immediately upon discharge, ensuring a smooth transition from hospital to home.
Is complex care available 24 hours a day?
Yes, we offer 24-hour complex care through either live-in care arrangements or scheduled visits throughout the day and night. For conditions requiring continuous monitoring, such as ventilator support or unstable medical conditions, we recommend our live-in care service. All clients have access to our 24/7 clinical on-call service for urgent advice.
How do I arrange a complex care assessment?
Simply contact our clinical team on 0115 987 6543 to arrange a free, no-obligation assessment. One of our specialist nurses will visit you at home to assess your needs, discuss your preferences, and develop a personalised care plan. We can also provide information about funding options, including NHS Continuing Healthcare for those who may be eligible.
Clinical Governance & Safety Standards
At Wellness Care Provider, every aspect of our complex care delivery is guided by robust governance and evidence-based best practice. We uphold the highest clinical standards through:
- ✅ CQC Registration: Fully compliant with national regulations and continuous inspection readiness.
- 🩺 Nurse-Led Oversight: All clinical procedures reviewed and audited by registered nurses.
- 📊 Quality Audits: Regular internal reviews to monitor outcomes, safety, and service improvements.
- 💬 Patient Feedback: Transparent processes for gathering and acting on client and family feedback.
Our priority is always safety, compassion, and clinical excellence — ensuring peace of mind for every client and family we support.
Ready to Discuss Your Complex Care Needs?
Our clinical team is here to help you arrange the right support for you or your loved one. Contact us today to book a free, no-obligation care assessment with one of our specialist nurses.
